"From Toxic to Productive in 9 Easy Steps" - Resolving Conflict in the Workplace
Resolving conflict in the workplace with "toxic" folks is essential for maintaining a productive work environment. Join us and take away valuable "how to" knowledge you can apply immediately. - From Judging to Understanding: Learn different behavioral styles and why people "rub us the wrong way" - Identifying the different levels of disengagement and toxicity before acting - Learn how toxic folks affect productivity, sales, efficiency, high performers, and return on investment (ROI) - Learn 9 steps to successfully resolve conflict with toxic employees SPEAKER Carol Marzouk is the founder of Leadership 'N' Soul. She is a Speaker, Leadership Strategist and Corporate Relationship expert with extensive experience in the art of Influence and Persuasion, Re- engagement of Actively Disengaged Employees, and Increasing Customer and Employee Loyalty. She is a first generation college graduate who is passionate about helping people managers understand how to reignite the flame in disengaged employees. An expert on Employee Engagement, she is committed to equipping and inspiring leaders and their teams globally, from the Boardroom to the Mail room, who want to improve employee engagement, teamwork, and communication to impact the top and bottom line. She is known for her engaging and enthusiastic style, as well as her practical, real-world, and customized approach.Often called "insightful" and "intuitive", Carol is comfortable with asking the tough questions and will ensure that leaders and teams get to the heart of the matter. Through her creative methods, participants are sure to discover new ideas, develop practical techniques, and have fun in the process! Carol has spent most of her career inspiring leaders and teams to impact the bottom line while retaining their "soul" and integrity. She is known for using unconventional methods to get real results and helps clients take immediate action, leaving the theory in the office. She has worked with executives in multiple professional services industries including entertainment, safety certification, high tech, and marketing. Carol has held several leadership roles and has overseen the work of hundreds of employees. She has excelled as a speaker, consultant, coach, trainer, and facilitator.Carol received her B.S. in Psychology from UCLA. She has also received her Executive Coaching Certification from the ICF accredited, Center for Executive Coaching, her Coaching Executive Leaders Certification and Organizational Development Certification from DePaul University, Life Coaching Certification from the Alan Cohen Group, DISC Certification from Trainsmart, and is certified as a Lean Six Sigma Green Belt. This activity has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). "This program is valid for 1.25 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.”
28816 Pujol Street
Temecula, CA 92590
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